Eva Buchala's Products

Payment Policy

Payment should be made as soon as you've purchased the item and no later than three days after you've completed the Etsy transaction. If you need longer to pay, you can convo me to discuss payment options.

Layaway is available for any item over $125. Ready-to-ship items require a minimum of 1/3 down for the initial payment. Custom orders require a minimum of 1/2 down for standard turnaround time and payment in full up front for Rush orders. The balance can be split into 2 or 3 payments, whichever you need. Your balance must be paid off in 60 days for ready-to-ship items and by the time your item is completed for custom orders. There is a 5% layaway fee for the service which will be added to your down payment. Please see the section on Refund Policy for information on cancelling a layaway.

For credit cards by phone, check the "other" option under payment and then call me at 210-464-3691 and I will take your card over the phone.

Tax will be added to orders purchased by anyone living in Texas.

Rush orders will incur a service fee on custom pieces. Rush fees are based on my current turnaround times and will be updated as that changed. At this time they are as follows:

Standard rush, 25% of the total cost of the item: more than 4 weeks but less than my current schedule (10 weeks)
Double rush, 30% of the total cost of the item: between 2 and 4 weeks
Triple rush, 40% of the total cost of the item: 2 weeks or less

All rush orders require a shipping upgrade to expedited shipping (USPS Express Mail).

Shipping Policy

Current turnaround time for fully customized books is 10 weeks. Turnaround time for pre-made journals, custom leather cuffs and spiral notebooks is 4 weeks.

All in-stock items will be shipped within three business days after receipt of payment. Items paid for by e-check through Paypal or that incur a hold through Direct Checkout will be shipped as soon as the funds are released.

Custom orders for fully customized books can take from 8 to 10 weeks to complete unless I am inundated with orders, but I will be in contact with you throughout the process. Orders for pre-made journals with custom covers, custom leather cuffs and custom spiral notebooks can take from 2 to 4 weeks to complete unless I'm inundated with orders. If you're unsure of how long an item will take or need something done quickly, please contact me to discuss your concerns and needs.

The turnaround time will normally begin as soon as the item has been paid for (or the down payment has been made). However, if something prevents you from responding to my inquiries for decisions regarding fonts, designs, colors or any other part of the production process, the turnaround time will be pushed back until we've come to an agreement and you have approved the digital mock up.

Production and shipping time is determined on a first come, first served basis unless you request a RUSH on your order. I try to keep my current lead/production times updated at the top of my shipping policies. During busy times of the year (i.e., the holidays) productions times will usually be posted in my shipping policies and in my shop message on the home page.

My standard shipping method is USPS mail. I use First Class mail for items that are under 13 oz. All other items shipped in the US will be sent by Priority Mail. International Orders will be sent First Class if under 30 ounces and under $50. All other international orders will be shipped by Priority Express. All items are self-insured or insured by a 3rd party--these costs are included in your shipping fees.

Shipping costs include handling fees (packing supplies and time required to package properly, etc.).

International customs, duties, taxes and local postal fees are the responsibility of the buyer and are NOT included in any costs paid to me.

Return Policy

Customer satisfaction is extremely important to me. If you receive a ready-to-ship item and find that it wasn't what you expected, the colors are different than you thought (computer monitors aren't always accurate) or you just decide you don't want it, please contact me within 10 days to arrange a return. I will issue a refund or Lady Artisan credit (minus shipping costs) once I've received the item back (in its original condition). The item should be returned to me with insurance within 14 days after you contact me. After 14 days, I will only be able to issue a Lady Artisan credit (minus shipping costs). The credit can be used at any of my shops or my website. I will not refund if the item is lost or damaged in shipping on the way back to me if insurance was not purchased for it.

Custom items (including personalized items) are not returnable unless damaged in shipping. Damaged custom items can be returned for repair or replacement only and should not be sent back until I've had a chance to file an insurance claim.

If you need to cancel an order, please let me know as soon as possible. If I've shipped the item already, you will need to wait to receive it and then contact me for a return. If the item hasn't shipped, I will refund any payments made and cancel the order. For custom orders, once you've placed the order, 50% of the cost is non-refundable.

For layaways on ready-to-ship items, there is a 30% cancellation fee.

If you receive your item damaged, please contact me immediately! You can choose between receiving a full refund (minus shipping charges), a Lady Artisan credit (minus shipping charges) or I can repair or replace the item with a like item. Please remember that this is a handmade item and any replacement item may be similar but will not be exactly the same as the original. Damaged items may have been insured by the post office or a third party so please keep all packaging and the item until I've had a chance to file an insurance claim.

If you don't receive an item in a reasonable amount of time after it has shipped, please convo me with your concerns. I'll initiate a search with the post office which could take some time. If the item doesn't show up, I'll issue a credit or replace the item with a similar/similarly priced item of your choice. No credits, refunds or replacements will be issued until at least 30 days has passed after the expected delivery date for US orders and at least 60 days for international orders. I can't be held responsible for items lost or returned to me if the wrong address is given for shipping.

Tax Policy

Taxes are collected for orders in the state of Texas only. Tax collected is 8.25% for the order total, including shipping.

Order Policy

CUSTOM ORDERS:
I am streamlining my custom options for handbound books. I am happy to do a fully customized journal or sketchbook for you but can only accept a limited number of them per quarter. Please contact me for details regarding various paper types, fonts, sizes and custom add-ons (e.g., straps and buckles, metal corners, tea staining, etc.).

For pre-made journals with custom covers, I will be listing these books as I make them. Most of the sizes will be odd or off sizes since I'm using off all the leftover book board from previous projects. If you are looking for a particular size or number of pages, please contact me and I will try my best to accommodate you. You may need to request a fully customized book if you have multiple design elements you'd like me to include.

For leather cuffs, purses, and spiral notebooks, most listings will be pretty self-explanatory with what options are available.

I'm always happy to accommodate someone with an unusual design or idea so please don't hesitate to contact me to discuss your options.

IMPORTANT NOTES ABOUT CUSTOM ITEMS:

NON-RETURNABLE
Custom items (including personalized items) are not returnable unless damaged in shipping. I try to send photos at key points during the process, if needed, and a final photo to shipping but can't guarantee that I can do this for every order, particularly rush orders. Once the item has been shipped, items cannot be returned unless damaged during shipping.

CHANGE REQUESTS
While I want to make sure that your item is exactly what you're looking for, some changes to a book cannot be made once certain elements have been completed (size and paper type cannot change once I've started the book, color can't be changed once the cover has been dyed, design cannot be changed once I've started carving and tooling, etc.) without additional fees to cover remaking the item.

For non-book items, I cannot change the design or colors after you have approved the digital mock up since working on the item can occur shortly after your approval.

Please make your choices carefully and communicate with me fully before I begin working on your item.

CANCELLATION and NON-REFUNDABLE FEE
For all cancellations on custom work, 50% of the cost is non-refundable.

CUSTOMIZATION OPTIONS
For items that require a choice (color, font, etc.), if no choice is included with the order and no response is given to information requests, I will make your item as close to the image in the first picture of the listing, sized according to your purchase and with leeway for artistic changes if some element is unavailable (e.g., your letter doesn't come in a particular font, a vintage element is no longer available, etc.). For personalized items with no letter information included, I will use the first letter of the first name of the person the item is being shipped to. If you purchase an item and make customization requests that normally require an additional cost (e.g., extra lettering, straps/closures, etc.) or extra information that I can't infer from your order, profile or shipping info, if no response is given to clarification or upgrade requests, I will cancel your order and refund your money.

WHOLESALE
Inquiries for wholesale orders will be handled on an individual basis. While I would be thrilled to accept wholesale or bulk orders, please understand that I'm a single maker and you should plan accordingly for extended turnaround times, depending on the product requested and the quantity ordered. Pricing discounts will depend on the type of product and quantity.